Full Stack Developer
Richpanel Sep 2023 — Present- −80% memory footprint. Reduced front-end consumption from 2 GB+ to 400 MB.
- Real-time AI enrichment pipeline labelling every customer–agent conversation with intent & sentiment.
- Gmail → Richpanel sync pipeline — scale-agnostic ingestion of any mailbox into Richpanel as tickets; backfill + live stream, deduped and threaded.
- Returns platform — end-to-end architecture with automated label generation and workflow orchestration.
- Owned multi-module system design across Nest.js, Vue.js, MongoDB, DynamoDB, PostgreSQL, and Neo4j.